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Read about our Customer Experiences

Our goal is to make every online transaction as worry-free as possible for you.  Nothing makes us more enthusiastic than to have happy clients - it encourages us to keep doing better.  In this section, you'll find a collection of testimonials from clients regarding their online shopping experience.  We know that without you - the customer -  we wouldn't be here. Thank you.

If you have a Cyclepath.ca experience that you'd like to share with other people, please send it to us at :

support@cyclepath.ca

We'll post it right here. Thanks to everyone who took the time to write us.

 


Just had to drop a line to tell you that you have a great asset with Phil, who works as a tech in your Oakville store. Last evening, I was biking with some friends in Burlington, and happened to get a flat in my front tire. Being new to riding, we were huddled around the tire, slowly going thru the steps to repair the flat, all four of us. Phil happened to be riding by on his motorcycle and noticed our predicament. After parking his motorcycle, Phil joined us to help, offer some tips and remedy the situation. Phil is a great asset and ambassador for your business.

My wife and I will be sure to drop into your store in the future.

Rick Y.


Joe & John,

I thought you’d like these pics of my awesome pink & white Trek! I got many compliments on my wheels!!!

Thanks for taking care of me & my great ride,

Sabrina H.




CyclePath,

My wife and I just came to your store yesterday and purcahsed a bike. Just want to say that the customer service at your store is excellent !!!

Joe helped us out on Wednesday and was extremely helpful when we asked questions. The next day we decided to by the bike and the next individual at your store was so helpful as well. He helped get the bike serviced and put on the back bike rack for us as well. My wife was so excited with the new bike she road the bike home !!

It sure is hard to find good customer service and people today, so nice to visit a store that does both.

Great Job !!!

Adam and Tammy L.





Hi Joe,

 Just wanted to thank you so much for your help this past weekend (June 2,
 2007)  I brought my son in to check out BMX racing bikes.  Sizing was an
 issue and we we're not sure whether to order in or go with the Haro Expert you
 had on site.  You generously offered to let us take the Haro Expert to our
 track (Track 2000 BMX) and have some of the more experience riders check
 out the fit for my son.  If it wasn't the right fit, we could bring it back for a full
 refund.  Well we took it to the track and had some experienced racers size
 him up and it's a perfect fit.  Switched up his pedals and he's loving the new
 wheels. I live in Cambridge, and while it is a bit of a hike to get to your shop,
 with customer service like that, it is certainly worth the drive.  I'll be sure
 to pass on your business information to other riders at Track 2000 in search
 of top quality customer service and excellent products.
 
Thanks again,
John M.


Hi Cyclepath.ca,

I want to thank everyone for such outstanding and prompt service on my recent order of the Polar CS600 and accessories.  Was I ever surprised when the Canada Post truck rolled up to my house yesterday afteroon.  Wow.
The unit works great and I had no problems with the bike and computer software installation.  Figuring out all the features will take a little longer!
Your help has been most appreciated.  I will definitely be a return  customer.

Murray S.

John / Joe

 

I write to let you know how pleased I am with mechanical service provided by Martin, one of your mechanics. I was in for two minor derailleur cable adjustments, and they were not only done promptly, but properly. Credit given where credit is due.  

Thanks.

 

Chris C.



Dear Cyclepath

I just thought I'd shoot you an e-mail to thank you for the extremely fast shipping time of your product. Your website was fast convenient and easy to use. I order a bike trainer and tire on Thursday and it came this morning and I'm over in BC.Thanks Again

Kevin



I just wanted to let you know that the trail-a-bike arrived on Thursday morning, even earlier than I had hoped. Once it arrived and my daughter saw it, there was nothing else I could do except put it together for her. She was so thrilled!!  Since she was in such a rush, I didn't even have time to take the existing baby seat off my bike, so instead I hooked it up to my wife's bike. It worked great!!

We are very happy with this product and the level of service we got from you. I will definitely recommend you to anyone I know, and also look to you first for any other purchases that I need to make!

Duff R.
Port Coquitlam BC


Hi Rick,

Received the gloves today and they are just what I was looking for.  Great fit too.
Thanks again,

Scott M.
New York, NY


Hi, 

Thanks for following up! 

We went for a ride last Saturday at Kelso/Glen Edan and had a great time.  I had no trouble at all.  I think practice will help with getting into the shoe clips quicker.  (Two of the other guys wiped out but I was OK).

Thanks again for the fantastic customer service.  I'll recommend Cycle Path to everyone I know! 

Take care, 
Graham N.
Milton, ON


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