Read about our Customer Experiences
Our goal is to make every online transaction as worry-free
as possible for you. Nothing makes us more enthusiastic than to
have happy clients - it encourages us to keep doing better. In
this section, you'll find a collection of testimonials from clients
regarding their online shopping experience. We know that
without you - the customer - we wouldn't be here. Thank you.
If you have a Cyclepath.ca experience that you'd like to
share with other people, please send it to us at :
We'll post it right here. Thanks to everyone who took the
time to write us.
I came into
your store today a little apprehensive about
my very first Tri bike fit. I was greeted with a smile and very quickly
made very comfortable by Trevor. He then proceeded to show me the ropes
techniques to make my biking more efficient. I caught on slowly, He
VERY patient and explained everything thoroughly and professionally. I
feeling extremely confident in my bike stroke,and was extremely
all his time and effort. I know that this is his "job" I just want to
express how amazing he is at what he does. I went in to the store today
wondering if I was ever going to get this aero position down, he showed
how, and answered any questions I asked, and Trevor was constantly
asking If I
was happy how could we make it better. I left extremely happy and very
confident in my future races. Thank you Trevor. I was also very
the bike tech guys in the back, they took time out of what they were
to help and assist any lingering questions Trevor had. I've never
compliment letter before and I hope this gets passed around to all the
CyclePath Oakville as You all made me feel very comfortable and I was
with the knowledge and expertise I experienced today. Good Job GUYS!
Great Service from the Oakville
I just wanted to send a thank you
note to Jeff and the
staff at the Oakville location. Jeff went out of his way to make sure
son still had a great Christmas.
Thanks again, see you soon.
I’m an old school cyclist(Columbus
SLX/Campy C Record). I
used to deal with Joe at the old Hwy 5 and 10 location when it was
High Park Cycles before becoming Cyclepath. I was heavily into the road
scene in the 80’s, then got into MTB’s in the 90’s and long distance
since 2001. Now I’m back into the road scene and plan on doing some
Having been out of touch from the road bike scene for close to 20yrs my
steel bike needed some updating. I spoke to a couple bike shops in but
were really helpful. Lucky for me I spotted a picture of Joe on their
I walked into the store and after 20 years he still recognised me and
helpful as ever. He’s also very knowledgeable and has always given me
advice. It’s good to have found my LBS again. I plan on keeping my
steel frame but I’ll be modernizing my wheels and components. As far as
I’m concerned no other bike shop offers the same
service and knowledge.
have been cycling for
about 6 years and I'm on my 4th bike now. I've shopped at several
different bicycle stores over these years and I've discovered Joe &
the staff at Cyclepath Oakville to be head and shoulders above
the rest. I've shopped here many times now and they always take
good care of me. They make me feel at home and it's always been a
great experience. I have decided that here on in, Cyclepath
Oakville is the only bike store I will shop at!!
took my Gary Fisher bike in the other day for a check up and bought
some bike grips. Whoever worked on my bike did an awesome
job. My front gears, which I had a problem with for a while now
work perfectly and everything else works smoothly.
had done a lot of research over the past two weeks as to brand and
retailer and pretty well made up my mind to go to another bike shop in
Toronto. On a friend's recommendation I phoned Cyclepath Oakville
spoke to Joe and he gave me lots of info just over the phone.
Went down on Saturday and a wonderful young man, Jeff, helped me.
He was awesome and spent a great deal of time with me. Probably
the best customer service I ever had. Came away with Bontrager
mountain bike shoes and the cleats (a manufacturer I hadn't even
considered), highly recommended by Jeff. I expect to win the race
at my spinning class on Monday! Your help is very much
appreciated. Thanks, Heather.
Cyclepath is Excellent. I
buy "online" even though I live in TO. Best customer service for
cycle stuff. Wish I could ride my bike there.
F. (an Oakville Cycling Club
member) called me today to let me know she had an excellent experience
bought her Giant road bike from Cyclepath.
She started with John and then Travis took over to help her with the
I did not ask her when she bought her bike, but it was sometime between
Christmas 2010 and now.
Just thought I'd let you know!
She needs clipless pedals and new shoes, so I know she will be back!
Thanks for your support!
Oakville Cycling Club
had to drop a line to tell you
that you have a great asset with Phil, who works as a tech in your
store. Last evening, I was biking with some friends in Burlington, and
to get a flat in my front tire. Being new to riding, we were huddled
tire, slowly going thru the steps to repair the flat, all four of us.
happened to be riding by on his motorcycle and noticed our predicament.
parking his motorcycle, Phil joined us to help, offer some tips and
situation. Phil is a great asset and ambassador for your business.
wife and I will be sure to drop
into your store in the future.
Joe & John,
thought you’d like these pics of my
awesome pink & white Trek! I got many compliments on my wheels!!!
for taking care of me & my
My wife and I just came to your store yesterday and purchased a bike.
to say that the customer service at your store is excellent !!!
Joe helped us out on Wednesday and was extremely helpful when we asked
questions. The next day we decided to by the bike and the next
your store was so helpful as well. He helped get the bike serviced and
the back bike rack for us as well. My wife was so excited with the new
road the bike home !!
It sure is hard to find good customer service and people today, so nice
visit a store that does both.
Great Job !!!
Adam and Tammy L.
wanted to thank you so much for your help this past weekend
I brought my son in to check out BMX racing
bikes. Sizing was an
and we we're not sure whether to order in or go with the
Haro Expert you
on site. You generously offered to let us take the Haro
Expert to our
(Track 2000 BMX) and have some of the more experience riders
the fit for my son. If it wasn't the right fit, we could
bring it back for a full
Well we took it to the track and had some
experienced racers size
up and it's a perfect fit. Switched up his pedals and
he's loving the new
I live in Cambridge, and while it is a bit of a hike to
get to your shop,
customer service like that, it is certainly worth the
drive. I'll be sure
pass on your business information to other riders at Track 2000
top quality customer service and excellent products.
I want to thank everyone for such outstanding and prompt service on my
order of the Polar CS600 and accessories. Was I ever surprised
Canada Post truck rolled up to my house yesterday afteroon. Wow.
The unit works great and I had no problems with the bike and
software installation. Figuring out all the features will take a
Your help has been most appreciated. I will definitely be a
I write to let you know how pleased I am with
mechanical service provided by Martin, one of your mechanics. I was in
minor derailleur cable adjustments, and they were not only done
properly. Credit given where credit is due.
just thought I'd shoot you an e-mail to thank you
for the extremely fast shipping time of your product. Your website was
convenient and easy to use. I order a bike trainer and tire on Thursday
came this morning and I'm over in BC.Thanks Again
I just wanted to let you know that the trail-a-bike arrived on Thursday
morning, even earlier than I had hoped. Once it arrived and my daughter
there was nothing else I could do except put it together for her. She
thrilled!! Since she was in such a rush, I didn't even have time
the existing baby seat off my bike, so instead I hooked it up to my
bike. It worked great!!
are very happy with this product and the level
of service we got from you. I will definitely recommend you to anyone I
and also look to you first for any other purchases that I need to make!
Port Coquitlam BC
the gloves today and they are just what I
was looking for. Great fit too.
New York, NY
for following up!
went for a ride last Saturday at Kelso/Glen Edan
and had a great time. I had no trouble at all. I think
will help with getting into the shoe clips quicker. (Two of the
guys wiped out but I was OK).
again for the fantastic customer
service. I'll recommend Cycle Path to everyone I know!